elderly couple looking at bills with laptop and calculator

Payment arrangements and energy assistance

If you cannot pay your energy bill due to financial difficulties, one of our flexible payment plans may help.

Self-service options

For fastest service, we offer self-service options to make a payment arrangement. Our self-service options are available at your convenience and offer the same terms as those provided by calling a Michigan Gas Utilities representative. All options are available 24 hours a day, seven days a week.

MGU app
Automated phone: 800-401-6402

The following assistance programs are available for eligible residents in Michigan.

Winter Protection Plan

Protects against service disconnection and high energy bill payments during winter months.

Weatherization Assistance Program

Provides free home weatherization services to eligible homeowners and renters.

State Emergency Relief Program

Provides crisis intervention assistance for energy-related expenses such as heating fuel, electricity and home repairs.

Medical emergency protection

Postpones service disconnection in households where there is a medical emergency or protective services emergency.

Active duty disconnection protection

Offers service disconnection protection for active military personnel and their families.

Critical care customer shut-off protection

Protects against service disconnection if a service interruption would be immediately life-threatening.

Home Heating Credit

Provides assistance to help pay for heating expenses.

Low-income and senior assistance programs

Provides assistance for income-eligible customers.


To speak with a representative, call 800-401-6402.