Watch out! Scammers want to con you into giving them money by pretending to be from MGU.
Don’t be a victim. If you think a scammer is targeting you, call us at
800-401-6402.
If you fall victim, report the theft to local law enforcement.
To protect yourself ahead of time, beware of these common scams:
Phone, email and text scams
Scammers may:
- Pretend to be from MGU. They can text, email or even manipulate caller ID to display “MGU”
or use a recording that sounds like it’s from us.
- Threaten to turn off your energy in a short amount of time.
- Ask you to share personal information, often by clicking a link.
- Demand immediate payment — often with a bar code or QR code, prepaid debit card, third-party digital payment app like Zelle or Venmo, or another nontraditional payment method such as bitcoin.
If you have doubts about a call, email or text, don’t respond or use any links. Contact us about the suspicious activity.
Search engine scams
The scam works like this:
- You visit a search engine website (Google, Bing, etc.) to find our phone number. The top search result shows a link to an official-looking website with a phone number to call. That link is paid for by scammers, and the number may be a direct line to the crooks.
- You call the number and think you are talking to us, but you are providing sensitive information to con artists. Customers have been asked for credit card information and Social Security numbers on these calls.
Need to know our phone number? Always go to
michigangasutilities.com,
use our app, or look on your bill to be sure you’re contacting us and avoiding a scam.
Door-to-door scams
If someone comes to your door claiming to be from MGU, ask for identification. It’s not rude — it’s safe.
Here’s how to tell a real MGU employee or contractor from a fake one.
- They readily prove their identity. An impostor won’t.
- They wear a photo ID with their name and our company logo.
When in doubt, call us, so we can confirm our employee’s or contractor’s identity.
What you can do to stop scams
- Always contact us directly. Call the number or use the email
on our website, app or bill.
- Avoid online searches. Stay away from using links or phone numbers in search engine
“Sponsored Results.” These results may show contact information claiming to be ours, when it really is not.
- Double-check links and email addresses. Scammers often make small changes to links and email addresses to make them
look like they are ours. Never use a link or respond to an email or text that you aren’t expecting.
Go to our website or call us if you need assistance or more information.
- Don’t respond. If you have doubts about a call, email or text message, follow your instincts.
Hang up the phone and ignore suspicious emails and texts.
Call us, and we can verify your payment status and check your account.
- Beware of scammers calling about service disconnection. We notify you about past-due bills before
service is shut off — not by phone the same day.
- Know your options. We provide payment options
and never require a prepaid debit card or unusual payment method.
- Report it. Contact local authorities and us to report a theft or attempted theft.
If you gave the scammers money, also reach out to your bank, credit card company or third-party digital
payment app to try to stop your money from being transferred.
- Keep others safe. Share these tips with neighbors, family and friends.
Identity theft
To dispute electric and/or natural gas charges due to identity theft:
- Contact your local police department. We will need a police report to investigate.
- Call Customer Service at 800-401-6402 to report your claim.
- Collect required documentation (checklist provided in form linked below).
- Print and complete form and have it notarized.
- Mail notarized affidavit within 15 days.
Identity theft affidavit form
