Watch out: Scammers may try to scare you into giving them money by pretending to be from MGU. Don't be a victim.
If you think a scammer is targeting you, call us at 800-401-6402. If you fall victim to a scam, report the theft to your local police.
Beware of these common scams:
Phone scams
This is the most common scam. A caller may:
- Pretend to be from MGU. They may even manipulate caller ID to display "MGU" or use a recording that sounds like it's from us.
- Threaten to turn off your natural gas in a short amount of time.
- Demand immediate payment — often by prepaid debit card or unusual payment method such as Bitcoin.
Door-to-door scams
If someone comes to your door claiming to be from MGU, ask for identification. It's not rude, it's safe.
Here's how to tell a real MGU employee or contractor from a fake one.
- An employee or contractor will readily prove their identity. An imposter won't.
- An employee or contractor will wear a photo ID with their name and company logo.
What you can do to stop scams
- Hang up. If you have any doubts about a call, hang up and call us. If it is a real call, we won't be offended. We can verify your payment status and check on your account anytime.
- Get it in writing. We typically contact you several times via mail about past-due bills before service is shut off — not by a phone call the same day.
- Know your options. We provide many payment options and never require use of a prepaid debit card or unusual payment method.
- Report it. Contact local authorities and us to report a theft or attempted theft. Complete a Green Dot MoneyPak refund request to try to stop your money from being transferred.
- Keep others safe. Share these tips with neighbors, family and friends.
Customer service: 800-401-6402
