If your question is not answered here, or if you'd like more information,
please contact us.
- What's different?
-
We currently buy gas for you and deliver it through your meter as you
need it. With the Michigan Gas Choice program, you can now choose to purchase
natural gas from another company (supplier). Regardless of your choice, we
will continue to deliver the gas to your meter, handle billing, and
answer service and emergency calls as well as questions about your
MGU account.
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- Will I have to choose?
-
No. Michigan Gas Choice is a voluntary program open to all customers on a
first-come, first-served basis. There is no obligation to choose another
supplier. If you do not want to choose an alternate supplier, do nothing.
MGU will continue to supply and deliver your
natural gas.
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- How do I sign up with a new supplier?
-
New gas suppliers may approach you about the Michigan Gas Choice program. If you
would like to switch to one of these suppliers, complete their enrollment
process by mail, telephone, Internet, person-to-person, or in whatever way
the supplier may offer. Your chosen supplier will send the enrollment
request to MGU for processing.
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- Can MGU suggest a good supplier?
-
No. Michigan Public Service Commission rules prohibit us from recommending
one supplier over another.
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- Is all natural gas the same, or can a lower price mean lower quality?
-
The price does not affect the quality of the natural gas you receive,
regardless of the supplier.
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- Will the supplier have to tear up my yard to install a new meter or
additional lines?
-
No additional piping or construction will occur as a result of Michigan Gas
Choice. No matter which supplier you choose, we will continue to deliver
your natural gas through our existing pipelines.
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- Is the Michigan Gas Choice program regulated?
- MGU is regulated by the Michigan Public
Service Commission, and the Commission has approved the Michigan
Gas Choice plan. However, the Commission does not regulate pricing set by the
other Michigan Gas Choice suppliers, only the rules of the program.
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