Billing questions or complaints
If you have any questions or concerns about your bill, please contact us prior to the bill due date, so we can help.
You also can contact us for any of the following:
- Rate options and explanation of rates.
- How to calculate or verify the accuracy of your bill.
- Evaluating your energy use.
- Energy conservation efforts.
- Updating your account information.
- Billing and payment options.
- A free customer information booklet.
Mail: PO Box 19001, Green Bay, WI 54307-9003
Your bill is considered delinquent when a balance remains unpaid at least 5 days after the due date. Once it becomes delinquent, a late payment charge, not to exceed 2%, will be added to any past-due amount.
- If you smell natural gas, leave the premise immediately and call our 24-Hour Emergency Service at 800-401-6451.
- Call 811 at least 3 working days before you dig to have lines marked.
Michigan Public Service Commission
As a natural gas utility, MGU is regulated by the Michigan Public Service Commission (MPSC). You can learn more about the MPSC at www.michigan.gov/mpsc, or by calling 800-292-9555.
Importante: Esta información se refiere a su servicio y tarifas. Es posible que quiera una traducción. Llame al 800-401-6402 para pedir una traducción.
CCF (100 Cubic Feet)
The volume of gas measured by your meter.
The actual cost of the natural gas used.
Daily Customer Charge
A monthly charge that helps cover the fixed costs of providing service to customers. This includes equipment, billing and programs.
Within limits, allows for the recovery of lost revenue due to declining sales and requires credits in the event of excess sales.
The charge for the safe and reliable delivery of gas to customers.
Gas Pressure Factor
A factor applied to your gas usage when it is delivered at higher than normal pressure.
MI Energy Efficiency Charge
A fee that funds the state-required energy efficiency program.
A charge to customers to ensure adequate service on peak demand days.
Tax Cuts-Jobs Act Credit
A credit authorized by the Michigan Public Service Commission to reflect the impacts of the federal corporate tax reduction resulting from the Tax Cuts and Jobs Act of 2017.
A charge to pay for gas supply-related uncollectible accounts expenses.
Energy Assistance Program (EAP)
Provides heating assistance grants to eligible customers. For assistance, call your county's department of human services.
Winter Protection Plan
Protects eligible seniors and low-income customers from service shutoff during the winter months. For assistance, call your county's department of human services, or
MGU at 800-401-6402.