How to Read My Bill

We've designed your monthly bill to be as clear and easy-to-read as possible. Take a moment to read through the sample bill below and the descriptions of its different paths.

1. Questions
   Just call our 24-Hour Customer Service center at 800-401-6402 for answers about your bill or service.
2. Amount Now Due
   Your amount due is plainly stated for your convenience.
3. Breakdown of Your Charges
   See how your current balance was calculated.
4. Payment Stub
   Return this portion of your bill with your bill payment in the envelope provided. Please write your account number on your check and make sure the return address shows through the window in the return envelope. Please don't fold your payment or in way attach it to the stub.
5. Message Area
   Each month this area includes important or helpful messages.
6. Detailed Account Information
   The back of your bill offers information such as your energy use, meter readings and other details.

Your monthly natural gas bill may vary from month to month or year to year. Many factors can affect your bill including:

• Seasonal Changes. Cold weather and reduced sunlight mean more energy is needed for heating, not only for the furnace but also for the water heater.
   
• Efficiency of Applications. Older, less efficient appliances use more energy. Replacing them with high-efficiency units can significantly reduce your natural gas costs.
   
• Changes in Living Habits. Did keeping guests comfortable during an extended winter stay mean turning up the thermostat? Have you been washing more clothes or taking more baths or showers lately? Did that new gourmet cooking show you've been watching get you cooking with more natural gas? These kids of lifestyle changes can increase your natural gas use.
   
• Gas Cost Recovery. Natural gas rates are adjusted periodically because of increases and decreases in the prices charged by the companies that supply the gas we deliver to you. These changes by the companies that supply the gas we deliver to you. These changes are reflected on your bill as Gas Cost Recovery (GCR). We do not mark up the prices we pay these suppliers for the gas.

When you amount due differs from your neighbor's, compare home sizes, layouts and insulation factors. Family size, thermostat settings and the hours spent at home can also cause variations. If you suspect an error on your bill, please call us at 800-401-6402.