How to Read My Bill
We've designed your monthly bill to be as clear and easy-to-read as possible.
Take a moment to read through the sample bill below and the descriptions of its
different paths. If you have any questions about your bill, please
contact us.
- Questions
Just call our 24-Hour Customer Service center at 800-401-6402
for answers about your bill or service.
- Amount Now Due
Your amount due is plainly stated for your convenience.
- Breakdown of Your Charges
See how your current balance was calculated.
- Payment Stub
Return this portion of your bill with your bill payment in the envelope
provided. Please write your account number on your check and make sure the
return address shows through the window in the return envelope. Please
don't fold your payment or in way attach it to the stub.
- Message Area
Each month this area includes important or helpful messages.
- Detailed Account Information
The back of your bill offers information such as your energy use, meter
readings and other details.
Your monthly natural gas bill may vary from month to month or year
to year. Many factors can affect your bill including:
- Seasonal Changes. Cold weather and reduced sunlight mean more energy is needed
for heating, not only for the furnace but also for the water heater.
- Efficiency of Applications. Older, less efficient appliances use more
energy. Replacing them with high-efficiency units can significantly reduce your
natural gas costs.
- Changes in Living Habits. Did keeping guests comfortable during an
extended winter stay mean turning up the thermostat? Have you been washing
more clothes or taking more baths or showers lately? Did that new gourmet
cooking show you've been watching get you cooking with more natural gas?
These kinds of lifestyle changes can increase your natural gas use.
- Gas Cost Recovery. Natural gas rates are adjusted periodically because of
increases and decreases in the prices charged by the companies that supply the gas
we deliver to you. These changes by the companies that supply the gas we deliver
to you. These changes are reflected on your bill as Gas Cost Recovery (GCR). We
do not mark up the prices we pay these suppliers for the gas.
