Frequently Asked Questions
Here are answers to some questions our customers often ask. If your question isn't
answered here, or if you'd like more information, contact us.
- Can the meter be read on a weekend or holiday?
- We currently do not read meters on weekends or holidays. We are
able to read meters Monday through Friday from 8 a.m. to 4:30 p.m.
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- Can I have the meter read at a specific time of day?
- At this time, we read the meter on the date requested and are
not specific to a time of day.
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- How much notice is required to obtain a reading?
- We will need at least a 24-hour notice. If you need to have the
reading taken on a Monday, please notify us by the preceding Friday.
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- Do I need to be home at the time of a reading?
- The only time you need to be available is if we need to gain
access to an inside meter or if we would need access to a gated or locked area.
In most cases, the meters are located on the outside of the building where we
typically have access.
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- Is there a cost associated with opening a new account?
- Typically, there is no cost associated with establishing service.
There may be charges associated with unsealing a meter, or requests for work to
be completed outside of our normal work hours - Monday through Friday, 8 a.m. to 4:30 p.m.
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- Can I open a new account, even though I have a previous unpaid balance?
- If you are able to pay your unpaid balance, or if we are
able to arrange a payment plan with you, you may open a new account.
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- Can I sign up for the Budget Billing at the time that I request a new account?
- Yes, in most cases. We will review the last 12 months of actual
usage and provide you with a quote for your monthly average. If you are moving
to a recently built home we will ask you several questions about the home to
obtain an appropriate usage estimate.
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