Frequently Asked Questions
Here are answers to some questions our customers often ask. If your question isn't
answered here, or if you'd like more information, contact us.
- How much lead time should I allow when applying for new service?
- As soon as you know you will be building a
new home, call us to apply for natural gas service. It's hard to
determine the lead time due to the many variables in a construction
schedule. Some of these variables include delays due to weather, heavy
workloads, equipment breakdown, outages due to storms, etc. So telling us as soon as possible
is the best way to ensure your service can be installed when it's needed.
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- What information do I need to provide when applying for new service?
- When applying for service, the following information is required:
- Name(s) of owner/tenant to be billed (first name, middle initial and last name)
- Service address (if address is not available, the closest neighbor's address)
- Mailing address, if different from service address
- The new owner/tenant's previous address and current phone number
(daytime, home, employer or relative's)
- Employer or source of income
- Site plan and/or copy of the septic permit faxed or mailed to the local office
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- Where is the best location for my natural gas meter? Are there any requirements?
- The gas meter must be installed on the front or either side of the structure
not more than 4 feet from the front corner, and the service line must run
perpendicular to the road with no more than a 5' off-set.
The meter will be installed approximately 2 feet above final grade and shall not be
placed over or under windows, vents or other openings or within 3 feet of
electrical service.
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- I need an emergency locate. Who should I call and how long will
it take to get someone on site?
- If you need an emergency locate, call
MISS Dig. MISS Dig will take the
necessary information and pass it on to the appropriate utility company to complete the locates.
The time that it takes to have an emergency locate will depend upon what
the emergency is. The urgency will be determined by MISS Dig, and
the locate will be completed according to the degree of that emergency.
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- I need to meet your designer on site to discuss
the gas route. How do I contact him or her?
- If you need to meet our designer on site to discuss the gas
location and routing of facilities, contact us with your request.
If an application has been submitted previously, we'll take your request and pass
it on to the local designer. Our designer will call you within a day or two to make
an appointment to meet on site.
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- I have to get the gas service in by next week.
Will you be able to install service that quickly?
- A typical service installation will take several weeks,
depending upon our workload. (The major determining factor is our
workload and the time of year.) The following is a typical timeline
for a service installation:
- Designer gets the job and stops on site - minimum of 1 week
- Designing job, signing contracts and receiving payment - approximately 1 week
- Scheduling job and getting locates - approximately 3 days
- Installing and setting the gas meter - approximately 10 business days
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- What is the cost for new gas service installation?
- The cost for new service varies depending on a
number of factors. Some factors include the distance from
our distribution natural gas pipes, and
customer preferences for meter location.
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