Payment Arrangements

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We understand circumstances can arise that make it difficult to meet your monthly bills. If you have a past-due balance, use our online payment arrangements option to schedule payment and bring your account up to date. To be eligible for this payment option, you need to meet the following requirements:

• You have a Michigan Gas Utilities residential account.
• Your past-due balance is less than $400.
• You are not currently on a payment plan to pay off a past-due balance.

Other Things You Should Know

• If you are attempting to set-up payment arrangements in order to avoid a disconnection of service you must contact our 24-Hour Customer Service at 800-401-6402.
• Your request to make online payment arrangements can be denied if you still owe money on a previous payment plan with us.
• If you do not make the payments as determined in the payment arrangements agreement, we have the option to disconnect your service for nonpayment.

If you do not meet the requirements listed above, please contact us as soon as possible.

The more quickly you contact us, the more likely we'll be able to make arrangements that work for you and for the company. If your problem is temporary, we're confident we can reach a suitable agreement. If your problem is likely to last for some time, one of our experienced professionals can work with you to explore payment assistance options.