Signing Up/Switching/Canceling
A list of suppliers approved by the Michigan Public Service Commission to
participate in the Gas Choice program is available on the
Commission Web site,
or contact us.
- How do I enroll?
- If you would like to switch to another supplier, you'll need to provide
them with your account number and meter number and complete their enrollment
process. The supplier will forward the information to Michigan Gas Utilities
to initiate the change. To keep Michigan Gas Utilities as your supplier,
do nothing.
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- If I choose a new supplier, when will the change occur?
- The change typically takes two to six weeks, depending on your meter-reading
schedule. Once your enrollment has been received, the new supplier will
send you a confirmation letter within seven days of your agreement date and
Michigan Gas Utilities will process the change.
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- How do I compare supplier prices?
- To make an accurate comparison to Michigan Gas Utilities' price (the
"GCR" factor on your bill), add a "balancing charge" of .042 cents/Ccf to the
alternative supplier's price. The GCR factor is regulated and may change based
on market conditions. The GCR factor is tracked on the Michigan Public Service
Commission Web site.
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- Can I cancel my contract?
- You have the right to cancel the contract within 30 days. The unconditional
cancellation period begins the day after you sign the new Gas Choice supplier
contract. To cancel your contract, contact your supplier. After the 30-day period,
your supplier may charge a fee for canceling your contract before you have met
the contract terms. Also, please note that you cannot switch back to
Michigan Gas Utilities for 12 months after enrolling in Choice. You would
be required to choose another alternative supplier.
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- Can I switch suppliers?
- We do not limit the number of times you may switch suppliers. However, please
note that each supplier may stipulate how long you must remain under contract
and may charge a cancellation fee if you leave early. Be sure to clarify the
duration and details of the contract before you enroll.
Michigan Public Service Commission rules require that if you choose someone
other than Michigan Gas Utilities to buy your gas, you may not return
to Michigan Gas Utilities for your supply needs for 12 months. As
mentioned, we will continue to be your contact for service, emergency calls, etc.
Also, if you return to Michigan Gas Utilities from another supplier,
you cannot enroll with a Choice supplier for a year.
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- Is there a fee for switching?
- You do not pay a processing fee when making your original choice. Also, you can
change suppliers one time in any 12-month period without being charged a fee.
Michigan Gas Utilities will charge a $10 fee if you make additional
supplier changes within a 12-month period.
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- How can I avoid "slamming" - having my gas supplier changed without my consent?
- To help avoid unauthorized switching, don't disclose any specific account
information (i.e. account number and/or meter number) to a supplier until you agree
to switch.
Your Michigan Gas Utilities bill will show the supplier's name and
phone number next to their charges. If your service is switched without your
consent, contact the supplier.
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- What happens if I pick a new gas supplier who then goes out of business?
- If your supplier goes out of business, Michigan Gas Utilities will
supply your gas in the interim. You will have 60 days to switch to another supplier
without incurring a switching fee.
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