Frequently Asked Questions
- What's different?
- We currently buy gas for you and deliver it through
your meter as you need it. With the Gas Choice program, you can now choose to purchase
natural gas from another company (supplier). Regardless of your choice, we will continue
delivering the gas to your meter, handling billing, and answering service and emergency
calls as well as questions about your account.
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- Will I have to choose?
- No. Gas Choice is a voluntary program open to
all customers on a first-come, first-served basis. There is no obligation to choose
another supplier. If you do not want to choose an alternate supplier, do nothing.
Michigan Gas Utilities will continue to supply and deliver your natural
gas.
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- How do I sign up with a new supplier?
- New gas suppliers may approach you about the
Choice program. If you would like to switch to one of these suppliers, complete
their enrollment process by mail, telephone, Internet, person-to-person, or in
whatever way the supplier may offer. Your chosen supplier will send the enrollment
request to Michigan Gas Utilities for processing.
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- Can Michigan Gas Utilities suggest a good supplier?
- No. Michigan Public Service Commission rules
prohibit us from recommending one supplier over another.
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- What can Michigan Gas Utilities do regarding Gas Choice?
- We can provide you with information about Choice
so that you can make an informed decision. We can suggest
questions to ask Gas
Choice suppliers. A list of participating suppliers
is available on the Michigan Public Service Commission Web site. Or contact us.
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- Is all natural gas the same, or can a lower price mean lower quality?
- The price does not affect the quality of the
natural gas you receive, regardless of the supplier.
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- Will the supplier have to tear up my yard to install a new meter or additional lines?
- No. No additional piping or construction will
occur as a result of Gas Choice. No matter which supplier you choose, we will
continue to deliver your natural gas through our existing pipelines.
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- Is the Gas Choice program regulated?
- Michigan Gas Utilities is regulated
by the Michigan Public Service Commission, and the Commission has approved
Michigan Gas Utilities' Gas Choice plan. However, the MPSC does not
regulate pricing set by the other Choice suppliers, only the rules of the
program.
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